We do not provide any official SLA yet, currently our main goal is to solve any customer issue within one business day (see office hours). In the future we will publish real up times, in our option this is a better quality indicator for server hosting.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Manual Reboots

Manual reboots can only be provided within our office hours, we only do manual reboots if the...

Remote Hands

We can only provide remote hands within our office hours, depending on the tasks we normally need...

Can't connect via VNC

Sometimes the VNC server from macOS gets in an unresponsive state and you get e.g. a timeout when...