Sometimes the VNC server from macOS gets in an unresponsive state and you get e.g. a timeout when...Manual Reboots
Manual reboots can only be provided within our office hours, we only do manual reboots if the...Remote Hands
We can only provide remote hands within our office hours, depending on the tasks we normally need...SLA
We do not provide any official SLA yet, currently our main goal is to solve any customer issue...